Refund policy

At WildBae, we want you to love what you receive. If for any reason you're not satisfied, we offer a hassle-free return and exchange process.

Eligibility

• Returns and exchanges are accepted within 7 days of delivery
• Items must be unworn, undamaged, and returned in their original packaging
• All WildBae pieces are curated and ready-to-ship — no made-to-order exclusions apply

How to Initiate a Return

• Email us at wildbae4@gmail.com within 7 days of receiving your order
• Include your order number and reason for return
• We will arrange a pickup at no cost to you — return shipping is covered by WildBae

Refunds & Exchanges

• You may choose between a full refund to your original payment method, store credit, or an exchange for another piece
• Refunds are processed within 5–7 business days of receiving the returned item
• COD orders will be refunded via bank transfer — please share your account details when initiating the return

Non-Returnable Items

• Items showing signs of wear or customer-caused damage, or items not returned in their original condition, will not be accepted. This exclusion does not apply to items that arrive damaged or defective.

  If your item arrives damaged or defective, please email wildbae4@gmail.com promptly with your order number and clear photographs so we can review the issue and arrange an appropriate resolution.